Diagnostic & Treatment Center staff go above and beyond to help elderly patient

DTC image
Pictured from left to right: Diagnostic & Treatment Center staff Sarah Atrushi, RN; Becky Swann,  Manager; and Ferline Rome, Operations Support Associate.

“Sometimes when you delve deeper into a patient’s background, you understand their challenges and it helps you become more patient and understanding,” says Ferline Rome, Operations Support Associate in the Diagnostic & Treatment Center (DTC).

Such was the case last Thursday when Ferline and several nurses assisted an elderly woman sent for testing to check for pneumonia. She had not planned this visit, but came directly from her primary care physician in the professional building so she was somewhat disoriented.

While running tests, staff learned that she was hard of hearing and also had dementia. They were pleased to rule out pneumonia and prepared to discharge her, but were wary of how she was going to get home.

“Tamara Baker, RN and Suzette Prince, RN took great care of her before she became my patient,” said Sarah Atrushi, RN. “When Ferline and I began talking with the patient about going home, she seemed confused. We called a number she provided, but it turned out to be a wrong number. We looked on her chart and found an emergency contact. It was a family member, but he lived in Dublin and could not assist with a ride.”

Ferline and Sarah explored calling a taxi or Uber, but the patient then insisted she had driven to the doctor’s office that day and she would drive home, even though it was now dark. The next challenge for the staff was locating the patient’s car. After a lengthy search, Ferline and Sarah delivered the patient to her car. As she prepared to drive off, the patient rolled down her window and yelled “I love you all. Thank you all.”

Ferline and Sarah called the patient that evening to check on her well-being. The patient had made it home safely and again expressed her gratitude.

“I am proud of the efforts our DTC staff made to assist this patient,” said Jim Forstner, CEO. “They embody the IREACH standards which continue to drive our patient-centered care. Thank you Ferline, Sarah and all the staff in DTC who went above and beyond to assist this woman while she was at Emory Decatur Hospital.”


‘Tis the season for giving

December’s Monthly Tip: Helping Others

You never know when a helping hand will change another person’s entire life.

Never underestimate the difference you can make in the lives of others. Step forward, reach out and help. This month, reach out to someone who might need a lift.

  • It makes you feel better about yourself;
  • It connects you with another person, at least for a moment, if not for life;
  • It improves the life of another, at least a little;
  • It makes the world a better place, one little step at a time;
  • And if that kindness is passed on, it can multiply, and multiply!

During this season of gift-giving, why not give one of these gifts to a patient or a colleague?

  • Smile and be friendly. Little thing like this can put a smile and warm feeling in someone else’s heart, and make their day a little better.
  • Call a charity to volunteer. Volunteering is one of the most amazing things you can do.
  • Donate something you don’t use. Drop them off at a charity.
  • Stop to help. Somehow in need of help, stop and ask how you can help.
  • Teach. Take the time to teach someone a skill you know.
  • Comfort someone in grief. Often a hug, a helpful hand, a kind word, a listening ear, will go a long way when someone has lost a loved one or suffered some similar loss or tragedy.
  • Buy food for a homeless person. Buying a sandwich and chips or something like that is a good gesture.
  • Lend your ear. Often someone who is sad, depressed, angry, or frustrated just needs someone who will listen. Venting and talking through an issue is a huge help.
  • Help someone get active. A person in your life who wants to get healthy might need a helping hand — offer to go walking or running together, to join a gym together.
  • Do a chore. Something small or big, like cleaning up or washing a car or doing the dishes or cutting a lawn.
  • Tutor a child. Call a school and volunteer your tutoring services.
  • Create a care package. Soup, reading material, tea, chocolate. . .anything you think the person might need or enjoy.
  • Love. A hug, a kind word, spending time, showing little kindnesses, being friendly. . .it all matters more than you know.



Annual reports available for retirement savings plans

This is a summary of the annual report for the DeKalb Regional Health System Inc. Supplemental Retirement Savings Plan, EIN 58-1966795, Plan 002, for period January 1, 2017 through December 31, 2017. The annual report has been filed with the Employee Benefits Security Administration, as required under the Employee Retirement Income Security Act of 1974 (ERISA).

To view report, click here: Supplemental retirement savings plan report

This is a summary of the annual report of the DeKalb Medical Employee Benefit Plan, EIN 58-1966795, Plan No. 510, for period January 01, 2017 through December 31, 2017. The annual report has been filed with the Employee Benefits Security Administration, U.S. Department of Labor, as required under the Employee Retirement Income Security Act of 1974 (ERISA).

To view report, click here: 2017 DeKalb Medical Employee Benefit Plan Summary

Patient care services and nursing staff invited to wear holiday scrubs

In the spirit of the season, you may wear your holiday scrubs.

To help celebrate the season and bring joy to our patients, visitors and staff, feel free to wear your holiday scrub top and/or scrub jacket between Sunday, December 16 through Tuesday, January 1.

Also, as a reminder, continue to wear the color scrub bottoms/skirt that designate your role, i.e., navy blue scrub pants for RNs, hunter green scrub pants for PCTs, etc.



HOME replaces 501-HURT and WorksWell Online as of January 1

As of January 1, 2019, there is a new process for reporting work-related injuries. All employees must report work-related injuries using the Emory Health and Occupational Management HOME Reporting Portal instead of calling 501-HURT. Additionally, HOME is replacing the WorksWell Online portal. WorksWell Online was the tool for managing your occupational health requirements (i.e. flu, health assessments).

To access the web reporting and information tool, HOME:

  • Log in to e-Vantage
  • Click on the Workplace Health tile
  • Use Emory Single Sign On Access using your net ID and password

To report your work-related injury, starting on January 1, you will log into the HOME tool, select, “Report work injury or exposure”, complete the brief questionnaire and then hit ‘Submit’. Someone will contact you to get further details about your work injury or exposure.

If you have questions, please contact Cynthia.Holbrook@emoryhealthcare.org.